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Data Protection

The Stencil Studio Ltd are committed to complying with the General Data Protection Regulation Act 2018. Looking after the personal information you share with us is very important so we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.

We have published this notice to help you understand how & why we collect information from you, who we share that information with (and why) and, what your rights are.

When you order from us you are entering into a contract with us and we will ask you for some personal information such as;

  • full name
  • billing and delivery address
  • contact numbers
  • email address

In order to undertake website personalisation, we will also gather information about the devices you use to access our website which may include your IP address, your browsing and shopping preferences. (for example, pages viewed and traffic data). For further information on our Cookie Policy see below.

How we use your information

Data Protections says we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

  • Contract - your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you your order.
  • Consent - where you agree to us using your information in this way e.g. for sending you emails and personalised online adverts
  • Legitimate Interests - this means the interests of The Stencil Studio Ltd in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to third party delivery services.
  • Legal Obligation - where there is a statutory or other legal requirement to share the information

Here are the ways that we may use your personal information and which of the reasons descibed above we rely on to do so.

 

What we use your Personal Information for

Our legal reason

Why we use the data

Processing your orders and keeping you informed of your order status

Fulfilling a contract N/A

Contacting you to undertake customer surveys and gain feedback and product reviews

Legitimate Interests Developing preferred products and services and applications that attract and retain customers and to provide a more relevant marketplace for our customers
Undertaking website personalisation and administration Legitimate Interests

Developing our website in order to attract and retain customers and improving interaction within our website

Marketing communications and online personalised advertising to keep you informed of special offers, new designs and personalised promotions Legitimate Interests Developing preferred products and services and applications that attract and retain customers and to provide a more relevant marketplace for our customers
For any related purposes where we have a legal right or duty to use or disclose your information including for crime and fraud prevention. Legal Obligation Developing and improving how we deal with financial crime. Complying with legal obligations and regulations

 

Who we share your information with and why

In order to supply your order The Stencil Studio works with Royal Mail, DPD and other courier companies. We pass on the minimum amount of information needed in order to fulfil the orders you place.

We use trusted third party payment processing providers in order to securely take and manage payments.

The Stencil Studio uses various online database applications to manage your information. The applications we use are protected with secure passwords and only used by trained employees of The Stencil Studio Ltd.

Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you place an order with us we will ask you to tick a box to receive this sort of information. We will never share your information with other companies for their marketing purposes.

If you decide you do not want to receive this sort of information you can click on the unsubscribe link within any email or contact us at info@thestencilstudio.com to request that we stop writing to you.

How long we keep your information

We'll keep your information safe and secure for 7 years after this time it is no longer needed by us unless you exercise your right to have it removed or we are required by law to retain it.

Your Rights

Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data, request that your personal data is erased or corrected or request access to your personal data.

You are entitled to request the following from The Stencil Studio, these are called your Data Subject Rights.

  • Right of access - to request access to your personal information and information about how we process it
  • Right to rectification - to have your personal information corrected if it is inaccurate in any way
  • Right to erasure - to have your personal information erased
  • Right to restriction of processing - to restrict processing of your personal information
  • Rights with regards to automated individual decision making, including profiling

Please contact us if you have any questions regarding your personal data information and The Stencil Studio Ltd

info@thestencilstudio.com

Tel 01453 731233

By accessing, browsing or otherwise using this website, you confirm that you have read and understood this policy.  

If you do not want your data to be used as set out in our policy, you should not use our website.

Cookies Policy

What are cookies?
This website uses cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device (such a smart phones or tablets) as your browse this website. They are used to remember when your computer or device accesses this website. The cookies are essential for the effective operation of our website and to enable you to shop with us online.  Your use of our website will be taken as an indication that you accept the cookies we set.

How we use Cookies
Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website.

Other cookies are used for technical purposes for the effective operation of the website, particularly in relation to on-line transactions.

We do not use cookies to identify you personally and do not share your information with other organisations for marketing, market research, or commercial purposes.

Updates

The Stencil Studio reserve the right to change and update these policies without prior notice.  By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates. Please check back regularly to keep informed of updates to these policies.

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